It has been over a week since Meghan Markle and Prince Harry’s big interview with Oprah aired. While the royal family didn’t say much publicly on the matter, and Meghan and Harry have kept silent, Gayle King did share an update on CBS This Morning about how the couple is feeling. There have been private discussions between Harry and his father Prince Charles and brother Prince William—but they were not productive. The royal family has not talked to Meghan and it has been frustrating to the couple to see the royal family do nothing as Meghan continues to be disparaged in the British tabloid press.

As King put it, per royal reporter Omid Scobie:

Well, I did actually call them [Meghan and Harry] to see how they were feeling, it’s true, Harry has talked to his brother and he has talked to his father, too. The word I was given was, those conversations were not productive. But they are glad they at least started a conversation.

I think what is still upsetting to them is that the Palace keeps saying they want to work it out privately but yet they release these false stories that are coming out that are very disparaging against Meghan still. No one in the Royal Family has talked to Meghan yet or at this particular time. And I think it’s frustrating for them to see that it’s a racial conversation about the Royal Family when all they wanted all along was for the royals to intervene and tell the press to stop with the unfair, inaccurate, false stories that definitely have a racial slant. And until you can acknowledge that, I think it’s going to be hard to move forward. But they both want to move forward with this. They want healing in this family. At the end of the day, it’s Harry’s family

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King also addressed the couple’s thoughts on the bullying investigation the Palace has opened into a two-year-old complaint filed against Meghan. She reiterated what Meghan’s friend Janina Gavankar said recently: Meghan has evidence to back up everything she said during her interview with Oprah.

As King put it:

The bullying thing was raised in 2018 and now there’s an ongoing investigation about bullying for Meghan Markle when anyone who has worked with her will tell you exactly who she is—you know, she’s really a very sweet, caring person. And, as I say, Meghan has documents to back up everything she said on Oprah’s interview. Everything.

The family has to acknowledge that there are issues and right now, no one is acknowledging. Houston, we have a problem here! That’s really all they want. They want a conversation.